Quality Assurance Framework
Quality assurance at ISET is not a compliance exercise. It is a commitment to continuous improvement, transparency, and accountability to students, partners, and the industry we serve.
Five QA Principles
Student-Centred
Quality is ultimately measured by student learning outcomes, satisfaction, and career readiness. Every QA process traces back to the student experience.
Evidence-Based
Decisions are grounded in data: student feedback, external examiner reports, completion rates, employer satisfaction, and benchmark comparisons.
Proportionate
QA processes are rigorous but not burdensome. We do not duplicate what partner universities already do well. Where partners exceed our standards, we defer.
Transparent
QA findings, action plans, and progress reports are shared with all stakeholders. No quality concern is hidden from partner institutions.
Continuous
Quality assurance is not an annual event. It is a continuous cycle of monitoring, review, action, and evaluation embedded in everything we do.
Quality Assurance Calendar
Quality assurance follows a structured annual cycle, ensuring every aspect of programme delivery is reviewed, evaluated, and improved systematically.
Q1 (January-March)
- Annual programme review initiated
- Student feedback surveys administered (Semester 1)
- External examiner sampling of Semester 1 assessments
- Partner university QA liaison meetings
Q2 (April-June)
- Curriculum Review Panel convenes
- Industry Advisory input on content currency
- Action plan from previous year reviewed for completion
- Faculty development needs identified
Q3 (July-September)
- External examiner reports received and analysed
- Student feedback surveys administered (Semester 2)
- Programme modifications approved by Academic Board
- New academic year preparations validated
Q4 (October-December)
- Annual quality report compiled
- Quality Assurance Committee formal review meeting
- Enhancement action plan published for following year
- Partner university joint QA review
Independent External Oversight
External examiners are appointed from institutions with no commercial relationship to ISET. They review assessment standards, sample student work, and verify that marking is fair, consistent, and comparable with equivalent programmes elsewhere.
Appointment
Appointed by the Academic Board for 3-year terms. Must hold a senior academic position at a non-partner institution with relevant subject expertise.
Sampling
Review a representative sample of assessed work across all grade boundaries. Provide written commentary on standards, marking consistency, and feedback quality.
Reporting
Submit formal reports to the Academic Board. Reports are shared with partner universities and inform the annual quality enhancement action plan.
Feedback Mechanisms
Student feedback is not collected and filed. It is collected, analysed, acted upon, and the outcomes communicated back to students. This “closing the loop” principle ensures students see their voice making a difference.
| Mechanism | Timing | Audience | Purpose |
|---|---|---|---|
| Module Evaluation Surveys | End of each module | All students | Immediate feedback on teaching quality, content relevance, and assessment fairness. |
| Programme Satisfaction Survey | End of each semester | All students | Holistic view of programme experience, support services, and overall satisfaction. |
| Student Representative Meetings | Monthly during term | Elected representatives | Real-time issues, suggestions, and concerns raised directly to programme leadership. |
| Graduate Destination Survey | 6 months post-completion | Graduates | Employment outcomes, career relevance, and retrospective programme evaluation. |
| Employer Feedback | Annual | Placement hosts and employers | Graduate readiness, skill gaps, and industry alignment assessment. |
Deference to Partner University QA
Partner universities have their own established quality assurance systems, often mandated by national frameworks and regulatory bodies. ISET’s QA processes are designed to complement — not duplicate or override — these existing systems.
Where a partner university’s quality standards exceed ISET’s minimum requirements, the higher standard always prevails.
Joint Programme Boards ensure alignment between ISET and partner QA processes. Annual joint reviews confirm that both institutions are satisfied with programme standards and student outcomes.